Terms and Conditions

Welcome to Euro Electronic Space. These Terms and Conditions govern your use of our website and the purchase of professional audio equipment, accessories and related products offered through Euro Electronic Space.

Please read these Terms and Conditions carefully before placing an order. By accessing our website, creating an account, submitting an order or purchasing from us, you agree to be bound by these terms together with any other policies referenced on our website.

1. About Euro Electronic Space

Euro Electronic Space specializes in professional audio equipment for touring, rental, live production, venues and fixed installations.

Our inventory may include:

Professional loudspeakers and line arrays
Subwoofers
Power amplifiers
Digital mixing consoles
DSP and loudspeaker processors
Amplifier racks
Flightcases
Rigging and accessories
Complete professional sound systems
New, pre-owned and ex-installation equipment

Products and quantities change according to current inventory.

2. Scope of These Terms

These Terms and Conditions apply to purchases made through the Euro Electronic Space website and, where expressly agreed, orders arranged directly with our sales team.

Additional conditions may apply to certain transactions, including large commercial orders, international freight, customized shipping arrangements or products requiring specialist transport.

If specific written terms are agreed for an individual transaction, those terms may supplement these general Terms and Conditions.

3. Professional and Business Purchases

Much of the equipment available through Euro Electronic Space is designed for professional applications and may require specialist knowledge for installation, configuration and operation.

Our customers may include:

Audio rental companies, production businesses, sound engineers, venues, system integrators, resellers and other professional buyers.

Where a buyer purchases in the course of a trade, profession or business, consumer-specific statutory rights may not apply in the same manner as they would to an individual consumer.

Nothing in these Terms and Conditions excludes rights that cannot legally be excluded under applicable law.

4. Product Information

We aim to provide clear and useful information about the equipment listed on our website.

Product listings may contain information such as:

Manufacturer
Model
Quantity
Condition
Technical specifications
Year where known
Included accessories
Flightcases
Amplification
DSP or processing
Package contents
Photographs
Price

Customers should carefully review the entire product listing before ordering.

If a particular specification, accessory, component or feature is essential to your intended use, please contact us before purchasing if the listing does not make it clear.

5. Product Specifications

Technical specifications are provided to help customers evaluate equipment.

Specifications may be based on manufacturer information, product documentation or information associated with the equipment.

Manufacturers may produce different revisions or versions of the same model. Therefore, customers purchasing specialist professional equipment should verify any specification that is essential to system compatibility before ordering.

Obvious typographical or formatting errors do not create a contractual entitlement to a product or specification that was clearly not intended.

6. Equipment Condition

Our inventory may contain equipment in different conditions.

Depending on the individual listing, equipment may be described as:

New

Like New

Mint Condition

Pre-Owned

Used

Ex-Installation

Serviced

Refurbished

or another appropriate condition description.

The condition stated on the individual product page applies to that particular listing.

Pre-owned professional audio equipment may show reasonable cosmetic signs associated with previous professional use, transportation, installation or rack mounting unless otherwise stated.

Customers should review the condition description and available photographs before purchasing.

7. Original Components and Accessories

Accessories are included only when specifically stated in the product listing or order confirmation.

This may include items such as:

Flightcases
Wheelboards
Grilles
Yokes
Rigging
Amplifier racks
Power cables
Speaker cables
Covers
Mounting hardware
Processing equipment

If an accessory is not listed as included, customers should not assume it forms part of the sale.

Similarly, claims regarding original components apply only where specifically stated for the relevant product.

8. Complete Systems and Equipment Packages

Some products are sold as complete packages consisting of several pieces of professional audio equipment.

For example, a package may contain:

Loudspeakers + Subwoofers + Amplifiers + DSP + Racks + Accessories

The exact contents of a complete system are determined by the individual product listing or agreed order documentation.

Customers should review the listed quantities carefully before purchasing.

Items shown in photographs but not identified as included should not automatically be assumed to form part of the package.

9. Availability

All products are subject to availability.

Professional audio equipment, particularly pre-owned and specialist equipment, may be available in limited quantities.

Adding a product to your shopping cart does not necessarily reserve it indefinitely.

An order is subject to confirmation and product availability.

If equipment becomes unavailable after an order is submitted but before the transaction is finalized, we will contact the customer and provide the appropriate available options.

10. Prices

Prices are displayed in the currency indicated on the website or individual product listing.

Unless expressly stated otherwise, shipping charges, specialist freight, import duties, customs charges and other destination-specific costs may not be included in the displayed product price.

Where VAT applies, its treatment will depend on the transaction, customer status, destination and applicable tax rules.

The final applicable amount should be reviewed during checkout, on the invoice or in the relevant order confirmation.

11. Pricing Errors

We take reasonable care when publishing prices. However, errors can occasionally occur.

If an obvious pricing error is identified before an order has been accepted or dispatched, we may contact the customer to explain the error and provide the correct price.

The customer may then decide whether to proceed at the corrected price where applicable.

We will not intentionally use incorrect prices to mislead customers.

12. Placing an Order

Customers can browse available products and submit an order using the purchasing options provided through our website.

Before completing an order, customers are responsible for checking:

Product selected
Quantity
Condition
Price
Billing information
Delivery information
Contact details
Included equipment
Applicable shipping information

Please ensure all information provided is complete and accurate.

13. Order Confirmation

Submitting an order does not necessarily mean that the order has been finally accepted.

After receiving an order, we may verify:

Product availability

Customer information

Payment

Shipping feasibility

and other information reasonably necessary to complete the transaction.

A contract is formed at the point determined by applicable law and the specific checkout/order process, such as when we expressly accept the order or dispatch the goods.

14. Payment

Available payment methods are displayed during checkout or communicated as part of the order process.

Customers must use only legitimate payment methods that they are authorized to use.

Payment instructions should be followed carefully.

Where payment must be confirmed before dispatch, equipment will not be released for shipment until the required payment has been successfully received and verified.

15. Payment Security

Customers should never provide unnecessary confidential banking information such as:

Online banking passwords
PIN numbers
Full account login credentials
Security answers

through ordinary email, website chat or messaging services.

If you receive payment instructions that appear unusual or inconsistent with your order, verify them using the official contact information published on our website before sending funds.

16. Fraud Prevention

We reserve the right to carry out reasonable checks where an order appears unusual, inconsistent or potentially fraudulent.

An order may be placed on hold while information is verified.

We may refuse or cancel transactions where reasonably necessary to prevent fraud, unauthorized payments, identity misuse or other unlawful activity.

17. Shipping

Euro Electronic Space supplies professional audio equipment to customers across Europe, with international shipping available for selected orders.

Shipping methods vary considerably because our inventory ranges from compact rack processors to complete PA systems.

Depending on the order, transportation may include:

Parcel delivery

Flightcase transport

Palletized freight

Commercial freight

Specialist transport for complete systems.

18. Shipping Charges

Shipping costs depend on factors including:

Destination
Equipment quantity
Weight
Dimensions
Number of packages
Pallet requirements
Insurance where applicable
Freight method
Special handling requirements

Where shipping is not automatically calculated during checkout, a freight quotation may be required.

19. Delivery Times

Any delivery timeframe provided is an estimate unless expressly guaranteed in writing.

Delivery times can be affected by circumstances outside our reasonable control, including:

Carrier delays

Customs processing

Weather

Transport disruptions

Public holidays

Remote delivery locations

and other logistical circumstances.

We will provide available shipping information where appropriate, but estimated delivery dates should not be interpreted as guaranteed unless expressly stated.

20. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

For large equipment, pallets and complete systems, customers should ensure that the delivery location can reasonably accommodate the selected freight method.

Additional charges resulting from incorrect addresses, failed delivery attempts, restricted access or other customer-provided delivery issues may be payable by the customer where permitted by law.

21. Pallet and Freight Deliveries

Large loudspeakers, subwoofers, amplifier racks and complete systems may be shipped on pallets.

Commercial freight delivery may differ from standard parcel delivery.

Depending on the carrier and destination, unloading facilities may be required.

Customers purchasing large systems should ensure that appropriate access is available at the delivery location.

22. International Orders

Customers outside the country from which equipment is dispatched may be responsible for applicable:

Import duties
Customs charges
Local taxes
Brokerage fees
Import documentation
Other destination-specific charges

unless expressly stated otherwise.

Customers are responsible for understanding import requirements applicable in their country.

23. Inspection Upon Delivery

Customers should inspect their shipment as soon as reasonably possible after delivery.

Before signing for visibly damaged freight, inspect the external packaging where possible and ensure that visible damage is recorded with the carrier.

If equipment appears to have been damaged during transportation, please:

Document the packaging and equipment with photographs.
Retain the packaging.
Record visible damage with the carrier where possible.
Contact Euro Electronic Space promptly.

This helps us assess the issue and, where appropriate, work with the transport provider.

24. Returns

Return eligibility depends on the circumstances of the purchase, the customer’s legal status, the type of equipment and applicable consumer law.

Where a separate Refund and Returns Policy is published on our website, that policy forms part of these Terms and Conditions.

Nothing in our returns terms limits statutory rights that cannot legally be excluded.

25. Consumer Cancellation Rights

Where you qualify as a consumer under applicable European or national law, you may have statutory cancellation or withdrawal rights for certain distance purchases.

Those rights may be subject to exceptions established by law.

If a statutory right of withdrawal applies, information regarding the applicable period, procedure and return obligations should be read together with our Refund and Returns Policy.

Business-to-business transactions may be subject to different rules.

26. Faulty or Incorrect Equipment

If you believe you have received equipment that is materially different from what was ordered, damaged or faulty, contact us promptly with:

Order number
Product information
Description of the issue
Photographs where relevant
Video or diagnostic information where reasonably useful

Do not arrange unauthorized repairs, modifications or disassembly before contacting us where doing so could interfere with assessment of the issue.

Your statutory rights remain unaffected where applicable.

27. Returns Authorization

Where a return is permitted, please contact us before sending equipment back.

Large professional audio equipment can require specialist freight arrangements, and returning it without appropriate authorization or packaging can result in unnecessary damage or costs.

Return instructions may include the correct destination, packaging requirements and freight arrangements.

28. Return Condition

Where legally permitted and appropriate to the reason for return, equipment should be returned with the items and accessories supplied with the order.

Customers should package professional equipment appropriately to prevent transport damage.

Different rules may apply where goods are being returned because they were faulty, damaged or incorrectly supplied.

29. Refunds

Where a refund is approved, it will be processed in accordance with applicable law and our Refund and Returns Policy.

Refund processing times may depend on the original payment method and financial institutions involved.

Any deductions will be made only where permitted by applicable law.

30. Professional Installation and Operation

Professional audio equipment can involve:

High electrical power

Heavy loudspeaker cabinets

Suspended or flown systems

Complex rigging

High sound-pressure levels

and specialist electrical or network configurations.

Customers are responsible for ensuring equipment is installed, configured, rigged and operated by appropriately competent persons.

Manufacturer instructions and applicable safety regulations should always be followed.

31. Loudspeaker Rigging

Suspending professional loudspeakers can present serious safety risks if performed incorrectly.

Rigging should be designed and carried out by appropriately qualified or competent professionals using suitable approved hardware and following manufacturer requirements and applicable regulations.

Euro Electronic Space does not provide authorization to use equipment in a manner inconsistent with manufacturer instructions or applicable safety requirements.

32. System Compatibility

Customers are responsible for checking compatibility between equipment unless compatibility has been expressly confirmed as part of the sale.

This may include compatibility involving:

Amplifier output
Loudspeaker impedance
DSP presets
Network protocols
Dante
AES/EBU
Connector standards
Power requirements
Rigging hardware
Software versions

If compatibility is essential and you are uncertain, seek appropriate technical advice before purchasing or connecting equipment.

33. Manufacturer Trademarks

Brand names, product names, logos and trademarks appearing on our website belong to their respective owners.

References to manufacturers such as D&B Audiotechnik, L-Acoustics, Meyer Sound, NEXO, Funktion One, Powersoft, Turbosound, Void Acoustics, Lab Gruppen, Martin Audio, MC2 Audio, XTA and Yamaha are used to identify the relevant equipment.

Unless expressly stated, the presence of a manufacturer’s products on our website should not be interpreted as implying that Euro Electronic Space is an authorized distributor, official representative or affiliate of that manufacturer.

34. Intellectual Property

Unless otherwise stated, the original website content, layout, written materials, graphics and other materials created specifically for Euro Electronic Space are protected by applicable intellectual-property laws.

You may use the website for legitimate personal or business purchasing purposes.

You may not systematically copy, reproduce, scrape, republish or commercially exploit our original website content without permission except where allowed by law.

35. Website Availability

We aim to keep our website accessible and functioning correctly, but continuous availability cannot be guaranteed.

Access may occasionally be interrupted due to:

Maintenance

Updates

Technical failures

Hosting issues

Security incidents

or circumstances outside our reasonable control.

We may modify, suspend or update parts of the website where reasonably necessary.

36. Customer Accounts

Where customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials.

Please use a strong password and notify us promptly if you suspect unauthorized account access.

You are responsible for ensuring the information associated with your account remains accurate.

37. Acceptable Website Use

You must not use our website to:

Commit fraud
Attempt unauthorized access
Introduce malicious software
Interfere with website security
Misuse another person’s account
Submit false payment information
Engage in unlawful activity
Attempt to disrupt website operation

We may restrict access where reasonably necessary to protect customers, our business or the website.

38. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to applicable law, Euro Electronic Space will not be responsible for indirect or consequential business losses arising from circumstances beyond the scope of obligations we have expressly accepted.

For business customers, limitations of liability may apply to losses such as lost profits, lost revenue, loss of business opportunity or production downtime where legally permitted.

Any limitation will apply only to the extent permitted by applicable law.

39. Force Majeure

We will not be responsible for delays or failures caused by events beyond our reasonable control where applicable law permits.

These may include:

Natural disasters
Severe weather
War or civil disturbance
Transport disruption
Carrier failures
Government restrictions
Customs delays
Strikes
Major network failures
Power outages
Other exceptional circumstances

We will take reasonable steps to manage affected orders where possible.

40. Privacy

Personal information is processed in accordance with our Privacy Policy and applicable data-protection legislation.

Customers should review our Privacy Policy for information about what data we collect, how it is used and the rights available to them.

41. Cookies

Our website may use cookies and similar technologies for essential website functionality and, where configured and legally permitted, analytics or marketing.

Please review our Cookie Policy for additional information.

42. Changes to These Terms

Euro Electronic Space may update these Terms and Conditions when our services, website, business practices or legal obligations change.

The version applicable to an order will generally be the version in effect when the relevant transaction was made, subject to applicable law.

The latest version will remain available on our website.

43. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

44. No Waiver

If we do not immediately enforce a provision of these Terms and Conditions, this does not necessarily mean that we have waived the right to enforce it later.

45. Governing Law and Disputes

These Terms and Conditions are governed by the law applicable to the business operating Euro Electronic Space, subject to any mandatory consumer protections that apply in the customer’s country.

Where legally permitted, disputes should first be raised directly with Euro Electronic Space so that both parties have an opportunity to seek a practical resolution.

Nothing in these terms removes any right a consumer may have to bring proceedings before a competent court where such a right is protected by applicable law.

46. Contact Us

Questions concerning an order, product or these Terms and Conditions can be directed to Euro Electronic Space using the official contact information published on our website.

When contacting us about an existing order, please provide your order number and the name or email address associated with the purchase so that the enquiry can be handled efficiently.

Agreement to These Terms

By using the Euro Electronic Space website or placing an order, you acknowledge that you have read and understood these Terms and Conditions and agree to them to the extent permitted by applicable law.

At Euro Electronic Space, our goal is to provide a clear and professional purchasing experience for specialist audio equipment, from individual amplifiers and processors to complete touring and installation systems.